Support Information

Business hours: 9:00am through 5:00pm, Monday through Friday, excluding holidays.

On-Call Hours: We have at least one staff member effectively on-call 7 days a week from 8:00am through 12:00pm.

Support request priority is managed as follows:

Priority I
Site or e-mail not functional. No response from web or e-mail servers at all, for any reason. Response time (business hours): 15 minutes
Response time (on-call hours): 1 hour

Priority II
Problem with one or more areas of the web site, but site remains accessible.
Response time (business hours): 1 hour
Response time (on-call hours): N/A

Priority III
Copy or image correction, enhancement request, any other inquiry.
Response time (business hours): 4 hours (max.)
Response time (on-call hours): N/A